Nonconformance & CAPA
One register. One corrective-action flow.
Record nonconformances, incidents, near misses, complaints, observations and improvement opportunities in a single register, and take each one through root cause to closure.
The problem
Issues and actions get lost between spreadsheets and inboxes
Someone reports a problem on the shop floor, an action is agreed in an email, and three months later nobody can show whether it worked.
How it works
- 01
Raise
Report an issue directly, or raise one straight from an audit finding. Link documents.
- 02
Work the CAPA
Containment, root cause (including Five Whys), corrective and preventive actions, effectiveness check, closure.
- 03
Follow up
Assign actions with due dates. Assignees post progress notes and submit, and managers accept or reject.
In detail
Built on ISO corrective-action requirements
The flow follows the corrective-action requirements common to ISO management system standards, such as clause 10.2 of ISO 9001, 14001 and 45001.
My Actions
Each person gets a page of their own actions, with overdue reminders and scheduled effectiveness checks on the audit calendar.
Custom fields
Add your own text, number, date, dropdown and checkbox fields for things like supplier, batch, cost or customer reference.
Contributor role
A light login for staff who only report issues and work their own actions.
Register export
Export the register when an auditor, a customer or a regulator asks for it.
Try it on your own documents.
Start a 14-day free trial. Or talk it through with us first.
Full platform access during the trial. AI features run on prepaid credit.